Repforce eCommerce Hero
Built for brands with real support volume

AI Customer Support
for Ecommerce

Handle customer calls, emails, chat, and order questions automatically — with AI connected directly to your store.

Book Demo
Phone Calls
Email
Website Chat
Native ecommerce integrations

Works with the platforms your team already runs on

Orders, catalog data, customer context, and support workflows synced directly into RepForce.

Sync orders, products, customers, and storefront workflows.

Handle marketplace support, fulfillment issues, and order questions.

Connect store data for full-context AI support.

The AI Support System

One Customer Support AI.
Three support workflows.

Every incoming question gets understood instantly and routed to the right support flow — without your team answering the same thing all day.

AI Front Desk Agent

Every request starts here

📞
Phone Calls
✉️
Email
💬
Website Chat
🎙️
Voice Chat

What happens next

AI understands customer → Routes to the correct workflow

Support Workflows

Built around real support volume
🛍️

Before Purchase

Pre-Purchase

Explain product features
Answer compatibility questions
Guide the buying decision
Follow up with prospects that didn't complete checkout
📦

After Purchase

Order Support

Find customer using phone number or email
Pull up customer orders
Give tracking and delivery updates
Modify or cancel orders
🧰

After Delivery

Post-Delivery

Troubleshoot issues
Guide product setup
Handle returns and warranty
EMAIL SUPPORT AI

AI That Handles Emails

RepForce.ai reads the full conversation, understands previous replies, and pulls live order data before responding.

Inbox
Live AI Replying
Re: Order #48192
Shipping update, item confirmation, and return policy
S
Sarah Johnson
to [email protected]
9:12 AM
Hi, I ordered the espresso machine last week and wanted to know if it shipped yet.
AI
Store Support
to Sarah Johnson
9:12 AM
Hi Sarah — I pulled up your order #48192 using your email. Your order has already shipped and is currently scheduled for delivery on Tuesday.

If you'd like to check live updates on the exact tracking, your tracking number is 1Z84X2A903412.
Used order status Used fulfillment data Used shipping context
S
Sarah Johnson
to [email protected]
9:14 AM
Thanks. Also just confirming — I ordered the black model right?
AI
Store Support
to Sarah Johnson
9:14 AM
Yes — I checked the same order thread and your line item shows Matte Black Espresso Machine. Everything on the order looks correct.
Read prior thread Pulled product variant Used same order context
LIVE ORDER DATA
Order Synced In Real Time
Order #48192
Status Fulfilled
Variant Matte Black
Tracking 1Z84X2A903412
ETA Tuesday
AI LOGIC
How AI Responds
01
Reads the entire thread

Understands what was already asked and answered.

02
Pulls live Shopify data

Uses current order info before generating a reply.

03
Applies store policy

Uses shipping, returns, and support rules automatically.

Multi-Channel Support

Support your customers
wherever they reach out

Your customers can contact support however they prefer. The AI handles every request across your core channels — all connected to the same order data.

Customer Contact Channels

One support system across every channel

📞

Phone Calls

💬

Website Chat

🛒
All connected to the same order data
What This Means for Your Team

Less repetitive support. More real focus.

Instant Responses

Fewer Repetitive Tickets

24/7 Coverage

Focus on Real Issues

Train your AI on your full business knowledge
🌐
Full Website Scraping Pull product pages, FAQs, policy pages, help docs, collections, and more.
📂
Upload Internal Files Import PDFs, Google Docs exports, spreadsheets, SOPs, knowledge docs, and manuals.
🧠
Up to 1,000 Pages of Context Give your AI deep business memory so it answers with real context, not guesses.
Knowledge Ingestion
Everything flows into one AI brain
Live Sync
🌐 Website Pages
📄 PDFs
📝 Docs
📊 Sheets
RepForce AI Brain
Up to 1,000 pages indexed
Example Output
“Can you tell me your return policy and whether opened items qualify?”
“Yes — returns are accepted within 30 days. Opened items are eligible if unused and in original packaging, based on your policy page.”
What This Replaces

Support Agents vs AI Support

Hiring Support Agents

  • –
    Hiring & training
  • –
    Limited hours
  • –
    Repetitive tickets
  • –
    Scaling costs

AI Support System

  • ✓
    Instant responses
  • ✓
    24/7 availability
  • ✓
    Handles repetitive questions
  • ✓
    Scales automatically
Live Demo

See Your AI Support Team Built Live

We will build a live version of your AI support agent on the demo call so you can see exactly how it works for your store.

Book Demo
FAQs

Frequently Asked Questions

01
What types of support requests can the AI handle?
+
It can handle common ecommerce support requests like order status, shipping updates, cancellations, returns, product questions, and post-delivery troubleshooting.
02
Does it connect directly to Shopify?
+
Yes. The AI connects to Shopify so it can use order data, customer context, and support logic to answer questions accurately.
03
What channels does it support?
+
Phone calls, email, and website chat. You can also expand support flows based on your store’s needs.
04
Can the AI transfer to a human if needed?
+
Yes. If a request needs a real person, the AI can route or escalate it to your team.
05
What happens on the demo?
+
We build a live version of your AI support agent on the demo call so you can see how it would work for your store.
06
Is pricing fixed or custom?
+
Pricing is based on the complexity of your support flows, channels, and volume.

Repforce.ai empowers teams with AI-driven virtual reps that handle calls, chats, and SMS seamlessly — boosting performance, automating workflows, and scaling customer engagement effortlessly.

Affiliates

Terms & Conditions

Privacy Policy

RepForce.ai 2025. All Rights Reserved

Repforce.ai empowers teams with AI-driven virtual reps that handle calls, chats, and SMS seamlessly — boosting performance, automating workflows, and scaling customer engagement effortlessly.

Affiliates

Terms & Conditions

Privacy Policy

RepForce.ai 2025. All Rights Reserved